InMotion Hosting Review 2019 Expert Opinion & 150 Users
InMotion Hosting Review 2019 Expert Opinion & 150 Users
With more than 15 years in the web hosting business, InMotion Hosting is one of the most recognized names in the world. I started with them for the first time when they offered me a revision account (at the time called the “Launch” Plan) in 2009.
I loved them so much that I stayed – as a paying customer.
Today I use your VPS plan and I am sure that I have researched almost all facets of your resources at some time or another over the years.
Allow me to share with you some of what I have learned about them, so you can make an informed decision about the advantages and disadvantages of staying with them.
- Headquarter: Los Angeles, California
- Established: 2001
- Services: Shared hosting, VPS, dedicated and reseller.
Pros of InMotion Hosting
1. Exceptional hosting performance: uptime> 99.95%, TTFB <450ms
Among the web hosting service providers that I have found so far, InMotion Hosting servers are some of the best performers in the budget category. Its uptime is greater than the industry standard of 99.95%.
More importantly, I have tested performance from multiple locations, all of which can boast Time to First Byte (TTFB) of less than 450ms.
The proof, however, is in the pudding as they say. Let’s take a look at the results of the tests I’ve compiled in InMotion Hosting over the years since 2013.
InMotion hosting speed tests
Server speed test in Bitcatcha
InMotion Hosting Uptime
Sep / Oct 2018: 100%
Jul / Aug 2018: 100%
2. Very impressive live chat support
The standard support procedure in InMotion Hosting includes:
- Money back guarantee 90 days without parallel
- Multiple support channels (ticket system, Skype, phone, live chat, emails)
- Easy refunds or account cancellations
Well known for its customer service, InMotion Hosting Inc. has been accredited by the BBB since 2003 and has an A + with BBB Busines Review. It is often highly qualified by hosting review sites and, therefore, also has high expectations to fulfill, especially in after-sales service.
When I conducted a secret test of the customer service channels in August 2017, their live chat emerged as one of the best in the field. The first response time was in less than 60 seconds and my questions were answered quickly.
Recent live chat test
I repeated a test again on their support system in 2018 to update this review and I’m glad it was not degraded at all.
Comments from other users
Obviously, I’m not alone in my love for InMotion; others think that they are also great, especially in terms of customer service.
3. Free site migration service for all new customers
No matter what hosting plan you are taking with InMotion Hosting, they offer all new customers the free migration of sites.
Requesting site migration
InMotion Hosting can help you migrate our websites, so why all the heavy lifting? Click on click to request.
4. Comprehensive solution: all the hosting features you need in a plan
As usual, InMotion Hosting offers a full range of shared plan types to address multiple scenarios. From the most basic startup sites to heavy e-commerce users, there is something for everyone.
Characteristics that are included:
- Full SSD storage,
- Free SSL certificates ready (automatic SSL),
- There is no hard limit for inodes (for Pro plan),
- Automated daily backup of the site,
- Compatible with PHP 7, which helps your sites load 50% faster,
- E-mail hosting and easy-to-use webmail system
- SSH and SFTP access,
- CMS preconfigured during the order,
- Professional web design service,
- Choice of server locations between the east and west coasts of the US US, AND
- Ready for Softaculous – you can install up to 400 applications in a few clicks
Web design service at a reasonable price.
Saving time for companies: get InMotion (during the payment process) to design and create a one-page website on days 2 for $ 99.
Host and send your emails from InMotion Hosting
Hosting email in InMotion Hosting is easy and simple to manage.
You can manage all tasks related to email from your Account Management Panel (AMP) or cPanel.
Server location and previous CMS configuration
Free SSL (the default in cPanel)
There is obviously a difference between free and paid SSL. , but for most of us, the free version is fine. To activate your free SSL (VPS or dedicated hosting users), look for the option in your WHM.
Unfortunately, InMotion Hosting does not support the automatic installation of Let’s Encrypt SSL certificates (unlike Part or A2 Hosting ). You are given root access and must install it on your own. You can find detailed instructions in this tutorial…
5. A lot of space to grow.
When running a website, one thing you should always keep in mind is the space for expansion. You may receive 50 visits a day today, but in a year or two, you could easily exceed 1,000, or even daily, maybe even more.
Fortunately, InMotion Hosting has a wide range of plans that you can gradually increase as you grow older. There is also the option to switch to VPS or dedicated hosting plans if you believe that the shared plans are still too restrictive for you.
Feeling confused? With what InMotion Hosting plans to go?
Coping with too many options can also sometimes be a headache. If you are not sure what you need, here are my 2 cents;
Decide if you prefer shared hosting, VPS or Dedicated Server.
For those who need access to the server root or special requirements, such as custom software, we recommend that you consider VPS to start.
For all others, it is likely that one of the shared plans is good for you (it is usual to buy first at the lowest level).
InMotion has three different levels of Business Class Hosting: Launch, Power, and Pro.
Although similar in nature, each higher level offers more functions, such as more complementary domains, parked domains or something else. The most important thing to keep in mind is how many websites each plan supports: if you only need to run a single site, simply go with Launch, the lowest package.
Remember, these packages can be updated at any time, all you have to do is recharge the price difference.
6. 90-day money back guarantee
Some web servers may attempt to escape without money back guarantees or limit it to a ridiculous 3-day or 14-day period. InMotion Hosting offers one of the longest trial periods in the business: an amazing 90 day!
At any time within those 90 days, if you are not satisfied with what you purchased, you can request the cancellation of an account along with a full refund
The shared hosting of InMotion is usually priced at $ 6.99 / 8.99 / 15.99 per month for its launch, power and Pro plan, respectively.
If you place your order through our special promotion link, you will save up to 50%, paying only $ 3.99 / 5.99 / 13.99 per month on your first bill.
Cons of InMotion Hosting
Although InMotion is one of the few that have provided me with a complete five-star review, I still have to admit that nothing is perfect. Let me share with you some of the not so encouraging points about them.
1. After initial registration, prices go up.
When you have just logged into InMotion Hosting, that is what I call the honeymoon period. You pay reduced rates and both you and the host are happy.
Unfortunately, that only lasts the duration of your first contract. When the time comes to renew, you will face full fare rates.
This means that for a 24-month renewal period, you must pay $ 7.99 / 9.99 / 15.99 per month, depending on the plan.
The even sadder news is that this is not all about InMotion Hosting and in fact it is an industry standard. The practice has received many complaints over the years.
If this is something you REALLY object to, go to a host who does not practice this, such as Interserver.
2. No instant activation of the account
To avoid fraud, InMotion does not practice the instant activation of the account. That means it will have to be verified by phone before they activate your account, a small inconvenience for those living outside the United States, like me.
I am in Malaysia, which is on the opposite side of the United States globe. Given the time gaps and the poor quality of calls sometimes, it can be a real disaster.
Hosting Plans InMotion
Shared Hosting Plans: Launch, Power, Pro
There are three shared web hosting plans in InMotion Hosting: Launch, Power and Pro. Let’s look at what each of them offers:
|Free First Domain||YES||YES||YES|
|Storage / Data Transfer||U/L||U/L||U/L|
|Better Server Performance||NO||YES||YES|
|Automated Data Backup||YES||YES||YES|
* Note: U/L = Unlimited. All shared hosting prices based on orders with our special promotion and three-year subscription.
VPS hosting plans: 1000HA, 2000HA, 3000HA
Three names of VPS hosting plans sound like something out of star wars: 1000HA-S, 2000HA-, and 3000HA-s.
Here are the main features of these plans:
|1000 HA||2000 HA||3000 HA|
|SSD Storage (GB)||75||150||260|
|Data Transfer (TB)||4||5||6|
|Dedicated IP Addresses||3||4||5|
|Free Pre-set SSL||YES||YES||YES|
|Reseller Access with WHM||YES||YES||YES|
* Note: All VPS hosting prices based on the one-year subscription.
If you are looking for a web hosting service provider that has a good reputation and offers solid performance and support, InMotion Hosting is right for you. Also, remember that they have the facilities to allow you to expand your plans at any time you want, also future proof.
The next perfect step for small business
Inmotion has been in the hosting industry for many years, and in this time they have used the opinions of their clients to offer a more complete service. The prices and plans offered are ideal for small and medium businesses, but can also be updated in the case of larger organizations that need a little more.
Their plans are available at different prices, most of them quite affordable during the first year. Any plan gives you unlimited bandwidth, disk space, and emails, while also benefiting from some free extras such as SEO credits and marketing tools.
The Inmotion hosting platform is efficiently managed by professionals and offers many features such as pre-installation performed by an expert technician, automatic updates, free backups, WP-CLI integration and much more. It also offers 24/7 access to the US customer service team.
Inmotion offers a 90-day money back guarantee with any of its plans, as well as free web transfer.
A great uptime but has had security issues in the past
In 2011 its servers were hacked (700,000 websites, including its own). This can be seen in two ways: either you will think that you can no longer trust such a service, or you will think that you have learned a valuable lesson and have taken steps so that it does not happen again.
The majority of companies that have a stain like this in their history tend to reinforce their security and offer that comfort to current and future customers.
Uptime over 99.99%, something above average.
Why choose InMotion?
- Scalable: your business can grow
- Accreditation BBB and CNET
- Automatic backups
Let’s see it!
InMotion offers one-click installation of popular CMS such as WordPress, Joomla, and Drupal to create an attractive website that differs from the rest. Installation is quick and easy thanks to the Softaculus installation wizard, which can be accessed from the cPanel.
If you choose to create your website with WordPress you can benefit from BoldGrid, a creator of pages developed by WordPress to drag and drop that offers a convenient way to get a website with an excellent appearance.
Characteristics and elements oriented to companies
All of their hosting plans are focused on offering leading services to many different types of websites, with disk space, bandwidth, unlimited email accounts, and free web transfers. You will also benefit from servers with leading hardware, daily backups, 2 web creators and free advertising credits.
InMotion is compatible with the most up-to-date PHP and MySQL software, and its customer service center has tutorials and educational channels for WordPress users, Jumla and Drupal, and many other popular CMS.
InMotion servers use a high-end version of the Linux operating system, but compatibility with Windows and Mac OS is guaranteed.
Easy to use
VPS / dedicated
If you have experience with cPanel and FTP in the past, InMotion will be quite simple. It has a clear navigation and contact buttons easily accessible for when you need your help.
A lot of support and help at your fingertips
InMotion has a very solid technical support center, which includes an extensive tutorial base not
only for its tools but also for other integrated ones such as WordPress and Drupal.
The opinions regarding their technical telephone support and chat are positive, something unusual for a hosting company of its size.
- Video tutorials – videos of Google Hangout sessions on numerous topics.
- Technical support by email
- Forum – guaranteed response in 60 minutes approx.
- Technical support center
- Free telephone support
- Live Chat
Price Good prices, many benefits
InMotion’s shared hosting plans have adequate prices and include numerous additional features and elements, including free SSD, free SSL, free data backup and much more.
We advise you to pay special attention to the Power level, your best package. The refund policy extends to 90 days, much more than what most hosting companies offer.
Like most of these, the rates that appear on the InMotion website only apply to the first subscription, so we recommend the 6, 12 or 24-month plans.
InMotion VPS packages seem quite competitive. At a fairly affordable price, you receive items, features, and backups every 24-36 hours.
They allow you to choose between the VPS-1000, VPS-2000 and VPS-3000 plans, which include 512MB / 1GB / 2GB of RAM, 40/80 / 160GB of storage and 750GB / 1500GB / 2500GB of monthly send width respectively. This great set of services is offered in a suitable work environment with CenOS, cPanel, and WHM.
The minimum cost of a dedicated InMotion server is $ 99.99 per month, which is a bargain. For this price, you get a decent machine with 8GB of RAM, 5 dedicated IP addresses, 500GB of storage space and other useful features.
The most expensive plans are the Advanced and Elite, which are aimed at very advanced companies as they also work with powerful Intel Xeon numbers.
If you are looking for a hosting company for companies with a good entry price, good scalability and a fantastic set of elements and features, Inmotion Hosting can be a good option. If you plan to install eCommerce you will have to go directly to the intermediate level.
Who should host in InMotion Hosting?
I recommend it for:
Sites of small and medium enterprises
Forums (Easy forum software installation)
Sites based on WordPress (New to even large size)
Joomla and Drupal sites