HostPapa Reviews User & Expert Reviews 2019: Full List Of Pros & Cons + Speed Test
- 1 HostPapa Reviews User & Expert Reviews 2019: Full List Of Pros & Cons + Speed Test
- 1.1 HostPapa Reviews of services
- 1.2 What’s Included In The HostPapa Packages?
- 1.3 First impressions
- 1.4 HostPapa Customer Support
- 1.5 First Impressions During and After the Purchase
- 1.6 Performance Evaluation
- 1.7 Host Speed During Low Maintenance
- 1.8 Host Speed During High Maintenance
- 1.9 General Uptime of the Server
- 1.10 Evaluation of the Anti-Theft Security System
- 1.11 Conclusion
The goal of HostPapa is to provide each client with a complete hosting package, backed by excellent customer service and powered by renewable green energy. HostPapa is a private company, established and a leader in hosting high level and low cost
HostPapa is a Canadian hosting provider that is not afraid to make big promises. High level, low costs, and many features are the 3 main things you should get from them. 180 thousand active websites trust every day in HostPapa, and we have become the website 180 thousand and one client since we have decided to hire your services to write a review and see if it really is the good hosting provider that says be.
HostPapa Reviews of services
- Web Page Maker
- Shared Hosting
- WordPress Hosting
- VPS Hosting
- Hosting for Resellers
A very good list of options to choose from. But that’s just the beginning. If you continue to research in the HostPapa menu you will see many more products and services.
HostPapa offers some very attractive email solutions, from simple email accounts hosted on their servers to complete Google G Suite solutions. With the following prices:
- Basic Email: $1.00/month per user
- Advanced Email: $2.00/month per user
- Office 365: $4.99/month per user
- G Suite: $4.99/month per user
Each of these options offers different levels of characteristics. The basic email plan will give you simple functionalities with a domain @ nombredevuestracompany.com. Up to G Suite solutions that will give you access to all the incredible Google tools like Gmail, Drive, Hangouts, Keep, etc.
Before getting to the bottom of this HostPapa review, I would like to show you something that caught my attention when I was browsing the HostPapa site:
Green Web Hosting
HostPapa is part of the prestigious hosting provider club that powers its servers using renewable energy sources. HostPapa makes sure to keep it very prominent:
However, this does not mean that HostPapa has wind energy harvesting mills or has its own solar panels. The company uses a system that allows them to use renewable energy without a separate infrastructure. HostPapa buys what is known as energy labels.
A certified green energy provider calculates the total energy consumption used by HostPapa operations and then causes its clean energy suppliers to enter 100% of that energy consumed into the network.
This is the most common way that clean energy providers do business. It is a very agile way of removing the fossil fuels used in operations and removing thousands of tons of greenhouse gases emitted into the atmosphere.
It is a great commitment made by HostPapa to keep the world full of efficient and clean energy!
What’s Included In The HostPapa Packages?
In summary: a lot. HostPapa is not a host that saves in terms of functionalities, notice:
HostPapa is quite clear and concise in what it offers, through a complete list. Many hosting companies could learn from them. Of course, some of this detail is pure marketing but surely that much is real.
To complete, HostPapa has a great page that breaks down exactly and in detail that each plan contains.
And this is not even half the page. Good detail.
To be perfectly honest, there is not much additional information here besides the obvious things. You can find what is most useful through this table:
|SSL||Free Let’s Encrypt SSL||Free Let’s Encrypt SSL||Free Let’s Encrypt SSL|
|SSD or HDD used in servers||HDD (SSD Caching)||HDD (SSD Caching)||HDD (SSD Caching)|
|Website Builder||HostPapa Website Builder||HostPapa Website Builder||HostPapa Website Builder|
|Assisted Website Transfer||Free||Free||Free|
|Money Back Guarantee||30 Days||30 Days||30 Days|
|Customer Support Options||Phone, Live Chat, Ticket, Knowledgebase||Phone, Live Chat, Ticket, Knowledgebase||Phone, Live Chat, Ticket, Knowledgebase|
|Choice of Server Location||No – USA Only||No – USA Only||No – USA Only|
|Free Automated Backups||1GB $35.88 per year||1GB $35.88 per year||1GB free|
As you can see in the table, there are not many differences between the three plans. The only difference between Entrepreneurial and Business Pro, for example, is that the latter comes with 1GB of automatic free backups, while the common one does not.
With respect to the Initial plan, you get 100GB of disk space and only 2 domains to use, compared with the Unlimited Business and Enterprise Pro options.
However, with the Business Plan Pro, you get SiteLock Security and a pre-installed WildCard SSL certificate. It’s great, but do not think it’s worth the big price increase over the standard Business plan.
So far in our HostPapa opinions, we have seen that they are a clean provider that offers very eye-catching features. Now it’s time to see if all this is affordable for you.
There are three plans to choose from.
- Starter: Includes 100GB of disk space and two domains from $3.95/month
- Business: All inclusive from $3.95/month
- Business Pro: Everything that includes the Business Plan plus Automatic Reserves $12.95/month
Other things that we should see are the different periods and renewal prices. This is how they are configured and this is what HostPapa does in each plan.
In many hosting reviews, we have seen a tendency among providers to overcharge user prices much more than what is shown in advertising. Prices for different periods mean for different periods of the packages, you would be paying a considerable difference. For example, packages of a longer period usually have a better monthly value.
For example, let’s look at the Business plan. It says that it costs $3.95 a month per month, exactly like the Starter plan, where is the trick? We’ll see it when we go to the cart.
That price of $3.95/month is only valid when you buy a 36-month plan. If you choose 24 months, you would be paying $4.95 per month, while if you drop to 12 months it becomes $5.95 per month.
To be fair, the increase is not too pronounced. We have seen much worse cases but it is something to take into account.
The other side of the coin is the renewal prices. It is a practice performed by almost all suppliers, what you must remember is that the prices you see are promotional. This means that after the initial contract period, the prices increase and many times the structure of the billing also changes.
After you change the initial HostPapa package, you would be paying monthly fees – which would be the following values for each Shared Hosting plan:
- Starter: $7.99/month
- Business: $12.99/month
- Business Pro: $19.99/month
In addition, by clicking on our link you will receive a special coupon that will allow you to save even more than a regular price. I show you the discount price for each 12-month plan using our special coupon:
|Payment Period/Plan||Starter||Business||Business Pro|
Very interesting. Given the fact that the HostPapa Business Plan is now on offer, and has the price identical to the Starter plan . And in them, you get almost everything unlimited. If you are looking to buy a plan in HostPapa, choose the Business Plan, since it offers superior features at a very good price.
HostPapa Customer Support
Personally, I think Customer Support is one of the most important sections. I have previously worked on support, both front and remote, and let me tell you, it is not an easy job. Having a disillusioned or angry client on the other side of the line screaming at you for something that is not your fault is always discouraging.
However, it is important to understand how each hosting provider behaves in this area. Bad customer support can break an experience that had hitherto been good. On the other side of the coin, good support can raise the bad image of a host. That is why I emphasize the importance of this section in the HostPapa opinions.
Look at the various options available to us:
And that’s not all. HostPapa also offers a free telephone support line.
Live chat is something that each host should offer at this height, fortunately for us, HostPapa has it. The little green bar with the words “Chat Now” is available to all visitors, all the time.
One of the things that you see immediately is not only the 24/7 availability of the HostPapa chat but also that the response times are almost non-existent. In less than a minute I was able to contact a support agent without having to register to the site.
When we refer to technical knowledge and sales, HostPapa agents perform very well. Another thing to note is the simplicity of the live chat system.
As I mentioned before, in just a few seconds we can contact an agent who will try to solve our questions as simply as possible. Many times single-word responses occur. While it may seem somewhat rude, one ends up getting used to it.
If it takes a short time to understand the question, then your problems can be solved much faster. This type of support manages to solve the issues and is precisely what we need.
I can observe the company’s goals here, and its live chat support is one of my favorites.
Support through Tickets
While support through live chat may seem advanced and popular it does not yet completely replace support through tickets. When you have technical issues that need answers or long questions that require someone with time and skills, a live chat does not fit. That’s why I like that HostPapa supports it.
I opened a ticket with a simple question about the HostPapa web creator and I waited for an answer:
Even in the early hours of the morning, HostPapa has someone who can give you an answer. With a response time of 1.5 hours, HostPapa is one of the providers that offer the quickest answers from our list. Compared to the industry standard of 12 hours of response time this was much better. This is the way tickets should be treated. Quickly, professionally, and precisely. Good move, HostPapa.
A good knowledge base cannot be missing today. It is often the easiest and fastest way for your customers to find useful information. Not to mention that essentially, they are training materials. Articles and tutorials that are offered in the knowledge base help users to do things on their own and improve their professionalism in the field. Reduce the resources spent on support staff training, then it is an advantage for everyone.
This is, of course, if the knowledge base is good and useful.
And HostPapa passes the test with all the honors.
I am very pleased to see that in this review and HostPapa opinions we can see that it has a very complete knowledge base in Spanish. One of the most complete in my opinion.
Much of what draws my attention comes from a sublime attention to detail – especially when ordering material in folders.
As you can see in the image above, the knowledge base is classified into related topics. If you are looking for a specific section you will see the classification in folders, which broaden the problems or incidents that those topics solve.
For example, if we position ourselves in the WordPress section, we can display many things related to incidents related to installations of web pages in WordPress
This part is really very interesting. Not many hosting providers offer video tutorials, so when we find one that does, we have to analyze it.
It is quite extensive to our surprise. And that does not stop, look when we access phpBB3:
The options abound and they are excellent. The only thing I can say is that there is no search button. You must know exactly what you are looking for if you want to get there. But I think if you need to search then you should check the knowledge base first (link here if there are relevant videos) .
In short, if you look for resources in text or videos, there is only one thing that comes to mind. HostPapa is one of the best administrators of knowledge bases of hosting providers in the market. Frankly, I am surprised that many people are unaware of the existence of this magnificent tool of help. If you start using HostPapa do not miss this opportunity.
First Impressions During and After the Purchase
After deciding which package you want to acquire from HostPapa, you will reach the next screen, allowing you to buy, transfer or update the nameservers of your domain.
After this simple step, I will ask you the means of payment and the data for the purchase and you will be ready.
After waiting between 1.5 and 2 hours I received a simple mail containing all the credentials and credentials to access the control panel. This also includes the data of the account information and the access to the cPanel.
With this information, I accessed the control board and it looks like this:
Minimalist? Yes, a little bit. But the welcome screen contains all the information we need firsthand. From server status tests to the tickets that we have opened to make claims.
HostPapa control panel
HostPapa provides cPanel, is the most used control panel in the world of hosting, this is good news for newbies and for those who want to have no complications, you will also have a lot of tutorials and forums to help on this topic. With this cPanel, you can easily manage your website.
What are the advantages of cPanel?
- Easy Administration of your websites.
- You can install CMS systems (WordPress, Joomla, etc …) using simple scripts.
- You can manually make backups of your website, check email …
- Provide statistics about your web pages
- All this and many other things with an easy to navigate the menu.
So far in our review of HostPapa, everything seems to be on rails. They have good support with many options, a fantastic knowledge base with a video tutorial section, and its price, although it is the only long-term, it is quite fair.
All this could not be worth anything if there is no good performance of the servers. So let’s see a little how it performs and what are the areas we cover:
- Host Speed during Low Maintenance, with a basic HTML web
- Host Speed during High Maintenance, by creating a page with a Host Web Page Creator
- General Uptime of the Server
- Evaluation of the Anti-Theft Security System
As with all our reviews, these tests will be constantly updated, since performance is not something we can judge once and ignore forever. Sometimes things change and we must respond to that.
Host Speed During Low Maintenance
For this part of the performance evaluation, I used the previously mentioned code editor to create a simple site in HMTL. It has less than 30 lines of code in total. This kind of sites should be very light even for the worst hosts, so let’s see how HostPapa renders:
I told you that it was simple … Now let’s see how it yielded:
He has scored A, and there are certain things we should observe. The first thing is the speeds in the US, which are great, with 13ms on the East Coast and 69 in the West, even in San Pablo has achieved quite low speeds.
The problem is in Europe and Asia. They are speeds that could be improved. So we can see that it is quite focused on America, so it is something to be taken into account.
Host Speed During High Maintenance
We all like beer, do not we?
In America, it is practically the same. Low maintenance or not, the American visitors of HostPapa will have a much higher performance. The story changes slightly when visitors from other countries come. Even still, response times never exceed the second, so it’s still very good.
General Uptime of the Server
I have set up a basic website made in WordPress. I went ahead and configured our friend Uptime Robot to control their performance once every minute – by doing this, we can see the overall performance and availability of HostPapa. Both in off-line times and in the fluctuation of response times. This is how he performed during several days of evaluation:
All in all very well. The speeds it offers quietly enter our Top 5 – and for now, there has been no time offline, that is, no drop. Your results may vary, but in our tests, HostPapa is comfortably over many of the basic hosting providers.
An average response time over 600 or 700 ms is considered poor, anything over 900 is bad, and over 1000+ is disastrous. Well, this is where HostPapa arrives. Averaging the 1170ms is a poor performance at any standard and really bad for a host who claims to have outstanding performance.
Evaluation of the Anti-Theft Security System
For the final evaluation, I will try to steal my own hosting account without anyone noticing. By doing this, I can assess how seriously HostPapa security takes.
First I tried to perform a brute force attack to access the account by entering a wrong key time after time, through many attempts and quickly. A truly secure system will notice that something is happening and will try to block these possible accesses through additional security measures. And HostPapa?
Well, after 30 attempts, I agreed with the correct credentials and that was it. Easy like that. Nothing ideal by the way, considering that there are many alternatives for extra checks.
The next thing was to try to convince a support agent to release sensitive information about the account. I have conversed amicably, offering a typical excuse (“A thousand pardons, but I have lost the access credentials to my hosting account and I can not access the email to get a new password! “) And then I hope they create it.
Have you believed it? Well … yes and no:
After a while, I managed to get the customer ID, which surprised me a little. Then I used this to try to get a link to reset my password. Sadly for any potential hacker, this is the farthest I’ve come – I’ve been able to “get my account back” using my email.
In this case, your email is the master key to access your hosting account. Needless to say, you must keep your email credentials very secure – with a difficult password and a two-step authenticator. And just then your account with HostPapa will be secure.
So … how would you summarize our review of HostPapa opinions?
In general very good. The plans have many features, the support is solid as a rock, and the knowledge base is one of the best in the industry.
Prices, while not the lowest in the market, offer good added value. HostPapa has many things that are worth paying.
In short, it is a good option for most users. If you want a host that is stable, has good support and offers a good amount of interesting features, then HostPapa is a decent option for you.