Hostinger Reviews User & Expert Reviews 2019-PROS & CONS
Hostinger Reviews User & Expert Reviews 2019: Full List Of Pros & Cons + Speed Test
- 1 Hostinger Reviews User & Expert Reviews 2019: Full List Of Pros & Cons + Speed Test
- 1.1 Hostinger Services
- 1.2 What do the packages offered by Hostinger include?
- 1.3 The Secret of Hottinger’s Customer Success
- 1.4 First impressions
- 1.5 Performance evaluation
- 1.6 Anti-theft protection evaluation
- 1.7 Conclusions
As indicated on the Hostinger website and in many other analyzes or reviews about it, the company was founded in 2004, and today it is known as the best and most economical web hosting alternative on the market.
The idea behind Hostinger is simple – Help everyone unlock the world of the great network of networks or world wide web by providing the right tools to do so. Back then, the company found a business opportunity in the market, taking advantage of it.
They started with the creation of a free web hosting platform 000webhost.com and quickly became the most popular free web hosting provider.
This allowed them to perfect their payment services, therefore, I can now say that their shared hosting platform has very high-quality features at the lowest price in the industry.
What helped to popularize the company a lot was word of mouth. Hostinger reviews were very favorable and were distributed throughout the internet.
Its vision is to create a reliable service, easy to manage by its developer’s within-quality features, fast and an effective Customer Service for a price accessible to all.
The minimum amount of money spent on marketing and personnel, allows the company to easily improve the product and services. The company currently has more than 200 employees worldwide and 8 data centers.
Let’s see if any of this is true.
Hostinger essentially has 3 main web hosting services:
- Shared web hosting
- VPS hosting
- Domain registration
- SSL Certificates
The shared hosting offered by Hostinger is designed to adapt to intermediate web hosting users who do not want to spend their entire budget on web server solutions.
Hostinger has its own unique cloud infrastructure that allows them to offer their services at very low prices without sacrificing their performance.
At first glance, VPS hosting offers a reasonable variety of packages to choose from, each with a different set of features. I was hesitating from the beginning because they only offered 1 IPv4 address in any of the VPS packages.
Still, I must confess – I’ve been a Hostinger VPS user for quite some time, and his performance has been good from the start.
When it comes to evaluating your domain registration, there is only one aspect that we need to check – ICANN List of accreditations :
This list simply confirms whether the domain registration is certified or not, or if you are simply “reselling” domain names from other registries. As we can see, Hostinger has been a fully certified domain registrar since the beginning of 2013.
While browsing the Hostinger website, I noticed some value-added features that do not seem to require extra payment from the user:
Tutorials and Reviews of Hostinger
Custom written tutorials seem like a good tool to teach a new generation of web enthusiasts. Hostinger offers a massive list of more than 500 tutorials on website development, server administration, and several CMS guides.
The most important thing – all these tutorials are completely free, and you do not even need to have a Hostinger account to read them.
For those users who prefer that their websites be built with ease, the web construction service is essential. Fortunately, all Hostinger packages have this feature included along with more than 200 website templates.
Perhaps I have exaggerated a bit with the Hostinger website builder, and although it lacks some personalization options, it will surely take us out of a hurry and achieve the desired result.
Intelligent Domain Availability Checker
I know that this may seem to be meaningless by current standards, but honestly – I’ve never seen such a good domain name suggestion tool.
I was checking if the domain ‘fantastico.com’ was available or not, and gave me a very complete list of domains to choose from even better and much more fun!
It is quite clear that Hostinger has designed its services for newly initiated and intermediate web creators.
All the available features are perfectly suitable for projects of new companies or owners of business premises that do not want to spend a fortune in the outsourcing of web developers.
It is obvious that the shared hosting service is the key product that defines the Hostinger brand. That’s why I chose to try one of the services Cheap web hosting for Hostinger.
What do the packages offered by Hostinger include?
Hostinger offers three main web hosting packages to choose from:
- Simple – Optimum package, designed for 1 small website.
- Premium – Intermediate package for several websites.
- Business – The right package for multiple high traffic websites.
Now, to fully understand each one of the above packages and compare them, I have listed all the features in the following table:
Now, to fully understand each one of the above packages and compare them, I have listed all the features in the following table:
|Disk space limit||10 GB||Unlimited||Unlimited|
|Bandwidth limit||100 GB||Unlimited||Unlimited|
|How many domains are allowed?||one||Unlimited||Unlimited|
|SSD or HDD used in servers||SSD||SSD||SSD|
|SSL||Supported, not included in the package.||Supported, not included in the package.||With the support, included in the package.|
|Assisted website transfer||Included||Included|
|Automatic installation scripts||100+||100+||100+|
|Money Back Guarantee||30 days||30 days||30 days|
|Customer Support||24/7 chat, email||24/7 chat, email||24/7 chat, email|
|Choice of server location||Included||Included||Included|
|Automated and free backup copies||Weekly||Weekly||Daily|
In addition to all that, all packages include the anti-theft security system (BitNinja) and the anti-spam email tool (SpamAssassin).
Full Price Analysis
Now, observing the price of the packages, it should be emphasized that the prices of the Hostinger plan do not change in the renewals. The prices always remain the same, no matter what package or payment period you choose.
It is a common practice among hosting providers to show their prices in a “monthly” manner. In this way, these prices appear much more attractive and economic than they currently are:
As we can see, the relative monthly price is simply shown, but you must still pay the total amount of 24 months in advance. In order to clarify the entire price structure, I have structured them individually in the following table:
* All these prices do not include VAT, which means that if we are buying this service from Europe, the final price will increase by 21%.
In terms of features, it can be clearly seen that the ‘Simple’ hosting package is the one that differs most from the majority. It is quite limited considering that it was designed to be adapted to a single web.
The other two packages I was pleasantly surprised to be fully equipped with exclusive features such as free anti-theft and malware systems, automated backups and assisted transfers from free websites.
Wwithout mentioning a free high-level domain if the annual subscription is contracted.
I have come across countless servers that tend to offer these essential features as an additional charge. In any case, Hostinger offers an all-inclusive and provides its customers with everything they need for just the base price of the package!
As for the prices, it is quite clear, – you choose the package, then you choose the subscription period and you pay the same renewal price every X months.
If we had to compare the basic price of 12 months of the Premium Hostinger package with the HostGator Baby package, which is the equivalent of a Premium Hostinger, we can see a significant difference in prices:
“Premium” package from Hostinger
“Baby” Plan of HostGator
If we were to add a system of automated backup copies to the domain registry (which are already included in the Hostinger Premium package by default), the price of the Hostgator plan would rise to $ 155 / year (€ 137 / year at the current exchange rate). ). It’s a little more than twice the price paid for the Hostinger Premium plan!
You can clearly see that Hostinger has convinced me with all the great amount of features and their added value. Now is the time to move forward and evaluate Hostinger’s customer service!
The Secret of Hottinger’s Customer Success
Not every day a customer service agent tells you the true meaning of life!
Hostinger follows one of the latest trends to rename its customer service department to the customer’s El Éxito.
It can be said that this makes the customer service agents feel as if they could become authentic “ambassadors of success” ‘. Curtis, I know, but this is a proven validation of customer service and the method of improvement used in the long run by a large number of web-based companies.
Hostinger offers two communication channels with its clients and visitors:
- Live chat support
- Ticket / Email support
Looking at it well, Hostinger seems to be lacking in telephone support. This is clearly a disadvantage when information is urgently needed.
In addition, there are definitely many users who prefer telephone contact before anything else. As for me, however, – I prefer live chat communication since it is much easier to share technical information (such as lines of code or even a difficult domain name) without having to spell all the letters to the people. Believe me, it can be very frustrating!
Chat Service Evaluation
When evaluating the chat service, I check their forms of writing and see if the agents are flexible with the answers they provide.
For this part, I contacted Hostinger customer service from the main page in order to ask some questions about the service before buying it:
As soon as I clicked on the live chat option in the lower right corner, they put me in a queue with another person:
After about 3 minutes of waiting time, I was able to establish a conversation with an agent named Camila M:
Not every day a customer service agent tells you the true meaning of life! Jokes aside, it was definitely nice to be able to talk to Camila M. Her answers were quick and accurate.
He was very flexible and showed me a lot of empathy and compassion creating a bond and good vibrations throughout the conversation. I have encountered a lot of bad customer service representatives in my life, and I am proud to say that Camila M. is not one of them!
Accepting BitCoin is just another example of Hostinger standing above its competition
The procedure for activating the account is quite simple. From the shopping cart, all you have to do is choose the package (and the domain name, if you are interested in acquiring one), finally, proceed to the payment phase.
The Hostinger billing system offers 4 payment options – Credit card, PayPal, SOFORT payment network and … Cryptocurrencies!
Cryptocurrencies? What is that?
Cryptocurrencies are the virtual currencies that are in vogue today. They are created and maintained by a network of computers called blockchain. The most popular of all is BitCoin, but there are others like LiteCoin, Ethereum, DogeCoin, etc …
BitCoin is increasingly popular in online shopping, but many companies that offer this form of payment are not seen. The acceptance of Bitcoin is just another example of Hostinger standing above its competition.
As soon as the appropriate payment option is chosen, an external payment API appears. Where it allows you to enter the credit card, PayPal or Bitpay (payment processor, allowing you to send payments using the Bitcoin virtual currency type).
My domain was already showing the default page ‘index’ within 5 minutes of making the payment by credit card
Once proceeded with the payment, a window of ‘process completed successfully’ appeared that later redirected me to the account configuration page.
There, I had to enter more contact information in order to complete the registration of the domain. The last step showed me the different options available for the creation of the initial web page:
Considering the low price of this accommodation, I really expected to have to wait for hours until the account was fully activated. Once again, – I had a pleasant surprise.
Both, – the domain and hosting services were activated immediately and my domain was already showing the default ‘index’ page after 5 minutes of entering the details of my credit card.
I know that even in perfect circumstances, with the new domain registrations they must go through a complete DNS propagation cycle before being fully activated worldwide. With some domain registration companies, this could even take up to 24 hours! Surprisingly, this was not the case with Hostinger.
Now, instead of using any of the website creation tools that are offered, I went to check and evaluate the custom Hostinger cPanel:
Considering the fact that all the extra elements were already included in the base package, there were not many suggestions that would encourage me to buy something
I must confess. I love the cPanel structure in the style of the old school. It seems that Hostinger took the classic cPanel design and simply redesigned it to look more attractive and sophisticated.
On the left side, you have the usual usage table and resource specifications that show the resource levels of the account in real time.
At the top of the panel is the navigation panel with different options for quick access to the domain, VPS, SSL panels and affiliates, including also the billing section where you can check the current payment status of the account and other related options
At the bottom, you can see the center of all the housing features that start with email management panels, ending with the implementation of the ‘Git’ system. All features are conveniently classified and displayed in order of popularity.
In the lower right corner, you can see Hostinger’s pet – ‘the little dragon’, kindly offering help. At first, I thought it was just a shortcut to access Hostinger’s live chat. But my premise was partially correct:
It seems to be a complementary guide tool and isolated from the rest, where you can look for informative articles about the Hostinger service. If you can not find the information you need, an option to open a chat window with one of Hostinger’s customer service agents is offered.
I have to say that I was very surprised by the sophistication and visual appeal of the different Hostinger control panels. Slippery fold-outs, which did not give me any difficulty in finding the things I needed, and, above all – all receptive and quick.
Considering the fact that all the extra elements were already included in the base package, there were not many suggestions that would encourage me to buy something extra. In fact, I only saw one that recommended me to acquire an SSL certificate, which, I think, is quite reasonable considering that websites without SSL certificates cannot do any marketing today.
I must clarify. I did not expect to see 100% high availability completely in a low cost web hosting provider
So far, Hostinger has convinced me in almost all aspects, with its easy handling and good appearance in design, quick activation and navigation, and above all – at the best price I’ve seen before.
Now is the time for the most important evaluation, – performance. I’m going to try everything:
- The speed of the accommodation in low computational load
- The speed of hosting with a website created with the Hostinger website contractor
- The general high availability time of the server
- Anti-theft security system evaluation
Some of the tests I expose will be updated over the course of the months, which means that this revision will be modified from time to time in order to show the latest results.
IMPORTANT NOTE – the speed testing tools that I will use in this paragraph cannot be 100% correct since they depend on the speed of the servers themselves (access points). I have used the Bitcatcha tool to check the speeds at which packets travel around the world since this tool seems to be the most consistent. In addition, to acquire the results as accurately as possible, I have tested the website at least 10 times in a rapid succession of attempts and then I have chosen the result that best fits the average of the tests performed to show it in this evaluation.
Accommodation Speed in low load
This part is about me, testing the response time of the server with a simple HTML web page. Simple HTML webs do not require many server resources and, theoretically, should return the best results in speed.
I used Hostinger’s custom Web File Manager (which was frankly quite convenient) to load my HTML code sample, and here’s my low-computational HTML web page:
Now let’s see how it behaves in terms of speed:
I have used the Bitcatcha tool to check packet transfer speeds around the world. Here are the results:
Many hosting providers usually suffer from 2 or 3 locations that tend to perform much less than the rest, which ruins the world average performance a bit. In general, the locations that suffer from these problems are Bangalore and Singapore. Here, it also happens that Hostinger has low returns from these locations, but they are not such bad values. Less than 400 ms in all instances will ensure smooth performance for all your visitors, even without using a global content distribution network (CDN). The speed around the world is quite consistent. Which means that the servers are powerful enough to give good access even to very distant visitors.
NOTE – This particular account was created on Hottinger’s United States servers. Keep in mind that Hostinger has 4 locations of central data servers to choose from – United Kingdom, USA, Singapore, and Brazil. So these values would change according to the chosen option.
The speed with the Hostinger Website Creator
Now I’m going to test how optimized are the websites that have been built with Hottinger’s own website creation tool.
This is the web page that I have managed to create with the constructor:
Now, let’s see how the speed of the website is affected by this amazing content:
As you can see clearly, the speed was not affected too much. A small drop in performance was to be expected, but a couple of milliseconds are definitely not very significant.
The Hostinger website creator not only allows you to customize your extreme website but also “extremely” optimizes your site for all your global needs.
General Uptime of the Server
Note – This section of the revision will be subject to constant updates with the latest information.
It is very important to make sure that your website is not constantly down. After all, your visitors can tolerate that the page charges a fraction of a second slower, but not with being constantly out of line! That is why we have configured a tool called Uptime Robot, which checks the online time of a web page (in this case our WordPress test page for Hostinger) and keeps track once every minute.
In addition to measuring offline times (Downtimes) is also a great help to see how stable are the response times. If this is of your interest you can also take a look at our Hostinger live status tool.
Here are some preliminary results of the November 2018 follow-up:
Offline times: Zero, none, nothing.
Since August, when we have done the initial review of this server, we have not seen any notable off-line times. Naturally, there is no better result than this one. However, we must say that there have been reports of other Hostinger services experiencing one or another problem, especially in the United States. Even so, this hosting provider seems to be able to offer incredible reliability.
In addition, another feature to highlight is their incredible response times! It seems to be that speeds less than 100ms are a regular occurrence. For most of the time, in this tool, the response times have been 200ms or less. Even with moments of low performance, response times rarely exceed the second. It is an excellent result that rivals the best host we have seen. Very well done Hostinger.
Anti-theft protection evaluation
This test was quite simple. I left my Hostinger account and simulated a robbery. First, I tried to enter my wrong password 20 times to see if there are any changes in terms of my account accessibility. After 20 incorrect attempts, I was not able to access the account even with a correct password. Simply the system limited to saying that my password was incorrect. It is a very common security system that detects multiple attempts of incorrect introduction and temporarily blocks the IP address of the user in order to protect the account against hackers. After 10 minutes without doing anything, I was able to re-enter my account.
Now is the time to see how Hottinger’s customer service handles sensitive information insecurity. Once again, I closed my account session and changed my IP address via VPN. I now intend to simulate an account theft by contacting Hottinger’s customer service, requesting that they give me the account password without providing any valid proof of ownership of the account. Let’s see what happens:
And here we go, – I was not able to steal my own account after all! Hostinger seems to have a strict policy of not giving sensitive information unless the ownership of your account is fully demonstrated through the payment information.
NOTE – It would be a good idea to keep the payment information in a safe place, in case there is a case of loss of credentials and access to the email account.
Hottinger’s opinions aside in terms of overall performance, he has delivered on his promises and his servers seem to be able to offer exceptional service. So much, the speed and availability of this web host are excellent!
It was extremely difficult to find a defect on this hosting platform that also takes the prize at the cheapest price I’ve seen in a very long time. Honestly, I never thought I’d say this, but Hostinger is the most honest, cheap and reliable web hosting service. I would host my website here.
Hostinger is one of the biggest surprises I’ve had the pleasure of meeting. While discussing it, I had to constantly ask myself why someone would choose anything but Hostinger meets the ideal needs of shared hosting. Hostinger is the cheapest, fastest and most adaptable web hosting platform I’ve ever tried. In fact, here are the reasons that led me to this conclusion:
- The price is the cheapest in the web hosting industry. Hostinger’s prices do not vary with time, which means that they do not have horrible marketing gimmicks with the intention of increasing the price at the time of the renewal of the account.
- Cheapest domain name registrations. Using the Hostinger registrar you can register domains cheaper than other providers like Hostgator, Bluehost, or SiteGround.
- Almost no additional sale! Since there are so many features already included in the base hosting package, there is not much that Hostinger could sell separately.
- Agile and attractive tools. Support from the front-end Hostinger designers and developers for the development of a satisfactory Hostinger panel with the latest for web hosting users.
- Customer service is excellent! Hottinger’s customer service team states that they can answer any question that comes their way. I’m starting to believe this.
- 100% Availability. Does the cheapest web hosting ever stop working? Yes, I never thought it could be possible.
- Easy-to-use tools and great speed! Website builder, website templates, auto-installer – all included and all fast!
There are countless other features that I loved. Hostinger opinions based on knowledge show us tailored and detailed information sources, such as tutorials and knowledge articles. It seems that they appreciate their clients and want them to learn. Almost every tool or function in Hostinger’s arsenal is tailor-made, which leads me to believe that Hostinger itself was created from the fruit of pure passion.
It was very difficult for me to find disadvantages on this platform, so here are a couple of small disadvantages that I have to point out:
- Without telephone support. Hostinger is able to compensate for this with an excellent chat support system.
- You can not buy dedicated servers. It is quite insignificant if you are not thinking of switching to a network of dedicated servers.
Honestly, I could not add any other disadvantage to this platform. Hostinger has convinced me and I think it is worthy to become one of our most valued hosting platforms of the first category.