1 & 1 started its business in 1998, and since then it has allowed millions of customers to have their web presence and thus achieve success on the Internet. In 2018 the forces of 1 & 1 have been combined with the German cloud infrastructure specialist ProfitBricks, a company that was founded in 2010 and that was bought by United Internet AG in 2017, the owner of 1 & 1 Hosting. The result of this union gave birth to a new name, which reflects this new paradigm, IONOS.
IONOS is inspired by the ionosphere, the upper part of the atmosphere of our planet Earth, which contains a high concentration of free electrons and ions. Obviously, the ionosphere is located in the clouds, clearer, impossible objectives.
1 & 1 IONOS is famous for its low-cost services and its ubiquitous marketing. Surely you have seen some of their ads in some mass media. However, then I will take care to unveil the real secrets that keep 1 & 1 IONOS. Will it be the hosting that it claims to be? Will it perform better than other services? Accompany me on this tour about reviews and opinions of 1 & 1 IONOS hosting.
1 & 1 mostly focuses on beginner and intermediate users. Like many providers, the hosting also offers dedicated and virtual private servers. However, most services include web servers hidden under the keywords “WordPress hosting” or “Online store accommodation”. One thing that both experts and beginners need, however, are domain names 1 & 1 offers this – the company is part of the ICANN list of accreditations, making it a complete domain distributor, without relying on other companies.
This is not the only interesting thing about this provider. These are some additional features that distinguish 1 & 1 IONOS hosting from the rest:
Sometimes, your website requires more performance than it has. 1 & 1 IONOS knows this and offers scalable performance, which allows you to easily increase the performance of your servers with a few clicks.
The HTTP / 2 network protocol helps optimize the Web. This reduces loading times and facilitates the display of pages in almost all modern browsers. HTTP / 2 is a protocol of the future, with only about 15% of web pages currently using it. However, that will change soon, as the number increases continuously. With the 1and1 accommodation, you can get ahead of the competition. In addition, the accommodation provides each of its customers with a free SSL certificate that adds additional security. The 1and1 IONOS accommodation is safe and modern.
There are many plans and numerous options from which to choose. The most interesting of all of them, however, is the shared web hosting. With a plan that costs only $ 0.99 per month and includes a free SSL certificate, it is certainly a difficult product to overcome. We are going to verify it.
These are the three shared web hosting packages from which you can choose:
These plans have plenty of differences between them – here they are, put in a convenient table form.
|Basic||Unlimited Plus||Unlimited Pro|
|Disk space limit||100GB||250GB||500GB|
|How many domains allowed||1||Unlimited||Unlimited|
|SSD or HDD used in servers||SSD||SSD||SSD|
|SSL||Supported, included in the plan||Supported, included in the plan||Supported, included in the plan|
|Anti-DDoS protection||Included (server level)||Included (server level)||Included (server level)|
|Anti-malware protection||Not included in the package||Not included in the package||Included (SiteLock)|
|Website Builder||Available as a separate purchase||Available as a separate purchase||Available as a separate purchase|
|Assisted Website Transfer||No||No||No|
|Money back guarantee||30 days||30 days||30 days|
|Customer Support||24/7 phone, tickets, email, Twitter||24/7 phone, tickets, email, Twitter||24/7 phone, tickets, email, Twitter|
|A choice for server location||No||No||No|
|Free Automated Backups||Yes||Yes||Yes|
In these reviews, I always like to do a little “reality check”. With that, I mean breaking the myth of introductory “monthly” prices.
If you’ve ever seen an ad for accommodation (you did, just a moment ago) you probably noticed that most of the time, the prices are described as monthly.
Actually, you are usually paying for an entire period in advance, at the same time, in the payment. Let’s see how the 1and1 hosting does it
Technically speaking, 1and1 does the same as most providers and charges the entire period in advance. Either way, $12 per year for an entry plan is already a great price. Of the accommodations that we have evaluated, only a few have prices as low as this one.
In the table below, you can find all possible payment periods for the plans.
|Payment Period / Plan||Basic||Unlimited Plus||Unlimited Pro|
|12 months||$12 ($8 monthly renewal)||$60 ($10 monthly renewal)||$108 ($14 monthly renewal)|
* Prices do not include VAT
This is very simple. There are only two payment periods to choose from. 1 & 1 IONOS wants you to choose the 12-month plan, just look at the renewal prices. If you choose a monthly plan instead, the rates will increase.
The hosting of 1 & 1 IONOS has a line of quite numerous features, even with the cheapest plan they offer 100GB of disk space and a free SSL certificate. However, the lack of cPanel and a small amount of available auto-tag scripts makes it a difficult decision for even the most experienced user.
Very easy. There are only two payment periods to select. 1 & 1 IONOS wants you to choose the 12-month plan – just look at the renewal prices. After your initial package expires, you will be asked to pay $8/$10/$14 10 monthly renewal fee for the “Essential”, “Bussiness” and “Expert” plans respectively. If you choose a monthly plan the rates will increase.
If you choose a basic 12-month plan, the price is hard to beat. Less than € 10 for one year of accommodation is one of the best prices on the market. Prices become more regular if you choose one of the “Unlimited” plans. Subsequently, after the expiration of your initial plan, you will be subject to significantly higher renewal prices. With other providers, people avoid paying for more time by choosing plans of 36 months or longer. But here, at the most, you can get 12 months.
You must start paying them exactly 12 months after your incorporation. It has no comparison with GoDaddy, which offers plans for up to 10 years!
Like most providers, 1 & 1 IONOS offers a customer service 24 hours a day, 7 days a week, as well as a lot of tutorials and additional articles. The items you see in the image above are placed in multiple categories. Many of them are not provided, but most of the simple questions are answered there. For everything else, there is direct support. 1 & 1 Hosting, now 1 & 1 IONOS, offers three main channels that you can use to contact a customer service representative
To get a fair evaluation, I tried all three in a comprehensive way. These are the results obtained:
It takes approximately 2 minutes to contact an agent. That is one of the best results of all the hosts tested. Sadly, the compliment ends here. The agents lack general knowledge and after simple technical questions (“What is the location of the shared storage servers?”) I was transferred to a different agent. This was almost a general rule while talking to 2 or even 3 agents during a phone call. The transfer times took between one or two minutes too. For the simple question, including payments or plans, the telephone support 1 & 1 Hosting has been quite good. Just do not expect to find answers that you could not find in your knowledge base.
When I try chat services, I always look at three things. The first thing is the waiting time-The less my wait, the better my day is. So, I consider the knowledge of the agents. This is obvious- I hope the representative knows more than me. Finally, I evaluate the human factor. The more courteous and familiar the representative is, the better. We all hope that the people who work in customer service are as pleasant as possible to talk.
This part of revision 1 and 1 is dedicated exclusively to the chat service: so let’s see how it works!
My analysis of 1 & 1 IONOS ran into a big problem. This is seriously worrying. The chat service agents seem to have little or no interest in whatever they are doing. Each question, even a slightly technical one, has been received with a message to contact another person or the agent who is leaving. Of course, I do not blame the agents themselves, it seems that they are simply not allowed to answer technical queries, even though customers ask them. This, however, is not the worst of problems 1 and 1. It is very rare to find a chat when it is available in the first place.
Waiting times when you finally succeed are great. However, when you take all things into consideration, it does not provide comfort. Chat support 1 and 1 is not satisfactory and there is no other way to avoid it.
During the live chat, Agent Darrell offered to contact me with the email support of 1 & 1- I had already done it. It is great to see that companies still offer support via email and that is useful if you have serious technical problems. Often companies choose to provide ticket holders but it is commonly available only to registered customers. In the case of this host, email support is available to everyone. Let’s see how 1 & 1 Hosting answers the questions that are asked by email:
I was a little disappointed to receive just a link to a support article instead of getting a small tutorial. Other questions have been answered in a similar way, some answers were deeper than others. In general, it took 10 to 20 hours to get an answer, which is a decent result. In general, the email service seems to be the best way to receive technical support. It is available to everyone and it is fast enough. However, I find it discouraging that this is the only proven way to obtain technical assistance.
Immediately after sending my data, I had some problems with the payment process. In general, those can be solved by going to a live chat; It did not work and, frankly, I do not think they could have helped me in the first place. Fortunately, a phone call has solved it. Soon after, I could still log into my account and see the control panel and the panel.
1 & 1 IONOS does not use cPanel. Therefore the board is also a panel. I must say that this is very unintuitive and I could not carry out most of the tasks without the help of Google. There is no “file manager”, instead there is a web-based FTP client, called “Web space explorer”. It took a while to do a simple task such as creating a subdomain and loading an HTML website. At times like this, I want more providers to stick to a simple panel. In a market where cPanel or Plesk are considered industry standards, anything else massively different creates more problems than it solves. I’m sure that after getting used to it, the 1 & 1 Hosting panel can be as intuitive as any other. But if you can make the transition from Hostinger to A2 Hosting to BlueHost with little or no problem, why would you bother with 1 & 1? Well, maybe there could be a reason …
It’s worth dealing with the confusing panel and the customer service that you do not like if the host’s performance is impeccable. This is precisely what I will analyze in this part of the 1 & 1 IONOS review. These are the four main things I’m going to try:
These tests will continue for several months. The results you will see published below will be the most recent.
IMPORTANT NOTICE: we do not pretend that the tools are a 100% accurate representation of the host data centers. What we test here is the performance of the server that the company has assigned us at random. The speeds also depend on the access points of the Bitcatcha tool. That means that the results can also be affected by the tool. However, after extensive testing, we find that Bitcatcha is the most consistent in terms of speed. Since all hosts go through the same test procedure, we can have fairly accurate representations about how they work against each other.
It is also worth noting that, although 1 and 1 have data centers around the world, in shared hosting you do not have the option to choose the one you want. You get an assigned server: the one you receive is the closest to your billing address. The closest to us was the server in Kansas, USA. UU, Therefore, this was the server tested. The results of different data centers may differ.
To see the best possible results, I set up the simplest possible website: an HTML one. The website you see below contains less than 30 lines of code and only includes a background image, a link, and a simple animation.
These are the results of this website
The results are quite stable: the response times of the servers in the United States. They are not as fast as in other competitors, but they are still great. Bangalore, often a careless server in these reviews, goes from 300 to 500 ms, which is not bad. The biggest problem is Singapore, its response times range from 700 ms to 3 or even more seconds! There are clear hosting issues 1 & 1 that must be addressed here since other hosts tested at exactly the same time had no noticeable problems with that server.
Before I start, I have to say something more about the website creator. It is not included in the accommodation and must be purchased separately, for € 3 per month the cheapest (after it ends costing $4.99 per month). If you are looking for a cheap website creation solution, the results obtained by 1 & 1 Hosting will not be ideal. In addition to that, the creator followed the steps of the panel. With that, I mean it was confusing to use. In general, it is not a generator that I highly recommend, but if it is fast, it may be worth it. Let’s see how it works:
As in the HTML website, the Singapore server is failing. Everyone else is doing very well, but it’s always one that reduces overall performance. There is a clear problem, either 1 & 1 or Bitcatcha.
In this test, I set up a WordPress website that was monitored once per minute. This will show the general availability of the host: the response times show how fast it is and the percentages of uptime show how often it does not work.
These are the results:
And here are the updated results, from the purchase in July of 2017 until the last update in February of 2018:
99.97% online time (uptime) and an average response time of 99.97% throughout the testing. This is reliability personified. There are days when 1and1 Hosting yields much less, reaching 400ms but most of the time it remains between 200 and 300ms, which easily converts this provider into one of the 3 fastest hosts we have tested. In the article where 1 & 1 vs. Hostinger is compared I have noticed the incredible speed achieved by this host. They are so good that basically, they are the direct competition of Hostinger, the champion in this aspect.
While the reliability is very good, there have also been some unfortunate incidents.
During the trial period, 1and1 Hosting suffered a drop in services on August 24. It was a big fall, it took him 51 minutes to recover. It seems to have been an important cut, as many people reported having their sites offline that day.
Apart from that, our website had no more downtime. Therefore, it can be concluded that 1 & 1 is not without problems, but most of the time it offers stable speeds and decent activity times.
For the final evaluation, I tried to steal my own account. For the first part, I tried a forced login. For that, I disconnected, changed my IP and guessed my password several times. If 1 & 1 opinions that you have some kind of security system implemented, it was assumed that you could not access my account even after ‘guessing’ the password.
It only took 10 attempts for 1 & 1 to mark something was wrong. I was blocked from many more attempts and this screen opened.
That means that if someone tries to use brute force software to gain access to your account, they will not be allowed to do so. That is certainly a good thing.
For the second test, I took the role of a person trying to gain access to someone’s account without providing any proof of ownership. At first, I tried to do this through live chat. The result was somewhat predictable.
Then, I decided to choose the first option offered and make a phone call: the system connected the points immediately (presumably, from my previous brute force attempt) and asked if I was writing about the problem of piracy. I chose the option ‘Yes’ and they informed me that the security agents of the client only work from 9 to 5. I called before 9 AM, so I had to wait a while. Afterward, I made a call and they connected me with an agent. This time, there were no questions about the hacking of my account.
I was connected with John, a true gentleman, I will add. He listened to my performance and assured me that everything will be fine and I will recover my account. After several questions (I just told them the email), they guided me through the 1 & 1 website until I went to the Request to change account form. This is what appears:
ohn did not know how much information is “enough” to access the account, but he told me that each entry is treated manually and that the account will not be given away easily.
In general, there are many security mechanisms implemented in 1and1 hosting to ensure the security of your account. There is very little chance that some malicious people will enter your account. On the other hand, if you encounter serious verification problems, it will take a while to recover everything.
NOTE: keep your personal information secure. Use different passwords, do not choose easy combinations. Also, keep your account information and bills handy so you can not prove your property even in the worst case.
I do not think there was a host that confused me so much. 1 & 1 opinions that are waiting for a conclusion and I’m not sure what I can say. On the one hand, you get really solid and stable performance, an excellent price, good account security, HTTP / 2 and a free SSL certificate. When you think about it, there is not much more you can wish for. On the other hand, you get a very confusing panel, an expensive website generator, chat support that probably hates you and the servers that hate Singapore.
After this evaluation, I can say that I certainly like the IONOS 1 & 1 storage for what it is trying to do. Decent performance and many tools at a great price are admirable. However, perhaps being simpler: implementing cPanel and putting additional emphasis on live chat, would greatly benefit this host. There are many reasons to love 1and1 accommodation reviews that show that you only need a couple more.